I have two customers who did not pay for their orders. I am sending their orders back. Who's fault? Mine! I ordered for one person who got my book out of a local business. I did not know her. I always get credit card info over the phone for new customers. This time I did not. I became complaisant. The 2nd customer ordered from me before but lives far from my house. She insisted that she pay me in person but no cc. This set a bell off in my head that I ignored. #1, I did not make enough on the order to spend the gas and my time delivering it. #2, when someone argues about payment, they don't have enough money for the order.
The funny thing about the no-payers, they order a little and don't offer their card. The payers always offer their card even before I ask. Easy to remember.
I never give out an order without the money. This is one rule I live by.
Avon makes life easy for their reps. We have two sites:
Our Rep site: We order from, pay through, keep track of our customers, upload social media, send emails and train. A beautiful site.
Our Online Store: Here our customers order from and are free to pay online and have this order sent to them.
I work for myself with Avon as my distributor. This is my business and I need to set my own rules. One rule I remember today is, "Any new customers who call for an order, must pay with a credit card before I order." A second rule, "Remember the first rule here."
To the 99% of my wonderful customers, who order and pay on time, "THANK YOU!"
www.youravon.com/brippert
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